Return Policy

Welcome to masysz.com. We pride ourselves in our product quality with strict quality control checks in place, but to provide you with maximum peace of mind, we offer a comprehensive 30 Day Returns guarantee. Buy with confidence and Enjoy a great Shopping experience at masysz!

Returnable Items       

 Items that can be returned/refunded or exchanged within 15 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.     

Non-Returnable Items      

  We will not accept returns in the following conditions: Washed, worn, used or misused items.

Notes: All returns must be authorized by the masysz Team via the Support Center. Returned item without Return Merchandise Form (RMA) will not be accepted. 

Returns Process         

 Please carefully follow our return process to minimize any delays:         

1. If your item is returnable (see above), please submit a ticket in our support center stating your:Order numbersku number or product namereason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Return Shipping Costs     

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Please contact our Support Center for further help. We will do our very best to help you.